Shipping & Returns

Shipping

All shipping and packing costs are included in the price. Shipping is currently only available to the UK Mainland.

Please send us an email at hello@treatyourshelves.co.uk if you wish to purchase our products and you live outside the UK Mainland.

**All orders are sent out on the 1st of each month. To receive your order in the next month's deliveries, make sure to place your order before the 21st. If it it later than the 21st, we can't guarantee it will make it into the upcoming shipment and you may have to wait another month.**

For subscriptions, please let us know in the comment box provided on each product page if you would like to start your subscription on a specific month

Returns- Single boxes

 

You can return any boxes purchased within 14 days of receiving your delivery from us, where we will offer you a full refund. Please contact us on hello@treatyourshelves.co.uk to request a refund.

 

Can I swap a book from my box?

Please note we cannot exchange any books from a box and cannot provide a refund for individual parts of a box purchase., as each box is made to order and customised to the preferences of the customer. If you are unhappy with the books we ask that you request a refund.  If you want a refund then please return the entire box of books in their original condition. Please contact us on hello@treatyourshelves.co.uk to request a refund. Boxes forming part of a subscription may not be refunded, please see our subscription terms below.

Returns- Subscriptions

You have the right to cancel your first subscription order (and subsequent boxes) and receive a refund at any time before your ordered products are delivered and up to fourteen days afterwards (from the day you receive your goods). In consequence, you will receive a refund for the box ordered in accordance with our returns conditions, as below.

 

Please note that each box subscription is a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first monthly box. You may cancel at any time in your subscription, but only after fourteen days of receiving your initial box will you be entitled for a refund (Consumer Contracts Regulations 2013).

 

Please note that we cannot pause subscriptions and that when you pay for a subscription, you are entering a contract which commits you to the full length of your subscription (excluding the 14 day cancellation period as stated above). If you wish to cancel your subscription (within the aforementioned 14 day cancellation period), you have two choices: a refund (according to our returns and cancellation policy below) once we have received the books in saleable condition, or if you want to keep the first box, you must pay the difference between the relevant monthly subscription fee and the cost of a singular box, we will invoice this to you.