Terms and Conditions
Hello! Welcome to Treat Your Shelves.
By using the Treat Your Shelves website, and by purchasing goods available on the website, you agree to abide by the terms and conditions as defined below.
Please take the time and effort to read this information carefully before purchasing any goods on this website.
General T & Cs
Arabella Lewis, trading as Treat Your Shelves (http://treatyourshelves.co.uk), owns and operates this website. This document governs your relationship with http://treatyourshelves.co.uk (“Treat Your Shelves”). Access to and use of this ebsite and the products ( the “Services”) available through this Website are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
Risk to your computer
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of http://treatyourshelves.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by http://treatyourshelves.co.uk and its licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise, unless with express permission from us to do so.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with http://treatyourshelves.co.uk you must possess a valid credit or debit card issued by a bank acceptable to us. http://treatyourshelves.co.uk retains the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. We have made the effort to ensure that all content on the site, including product pricing, is correct at the time of publishing and that goods have been fairly described. All prices are displayed inclusive of VAT and UK Postage. All prices advertised are subject to change, without prior notice.
(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. We will charge your account for payment upon receipt of your order and only once your payment has successfully been processed will we dispatch your goods.
(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price, or the price changes, of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. If goods you have ordered are not available, we will inform you as soon as possible.
Upon receiving your order we may carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. The monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
(d) Acceptance of order
You must provide us with a valid email address. We use email to notify you of order receipt and to confirm your order has dispatched.
You have the right to cancel your first subscription order (and subsequent boxes) and receive a refund at any time before your ordered products are delivered and up to fourteen days afterwards (from the day you receive your goods). In consequence, you will receive a refund for the box ordered in accordance with our returns conditions, as below.
Please note that each box subscription is a single order forming part of a regular delivery of goods, so you can only cancel a box subscription and receive a refund within fourteen days of receiving your first monthly box. You may cancel at any time in your subscription, but only after fourteen days of receiving your initial box will you be entitled for a refund (Consumer Contracts Regulations 2013).
Please note that we cannot pause subscriptions and that when you pay for a subscription, you are entering a contract which commits you to the full length of your subscription (excluding the 14 day cancellation period as stated above). If you wish to cancel your subscription (within the aforementioned 14 day cancellation period), you have two choices: a refund (according to our returns and cancellation policy below) once we have received the books in saleable condition, or if you want to keep the first box, you must pay the difference between the relevant monthly subscription fee and the cost of a singular box, we will invoice this to you.
Returns and cancellation rights
You have the right to return boxes purchased within 14 days of receiving your delivery from http://treatyourshelves.co.uk, in which case we will provide you with details on how to return your items to us. (Please note the exceptions for subscriptions as mentioned above). Please note we cannot exchange any books from a box and cannot provide a refund for individual parts of a box purchase., as each box is made to order and customised to the preferences of the customer. If you are unhappy with the books we ask that you request a refund. If you want a refund then please return the entire box of books in their original condition. Please contact us on firstname.lastname@example.org to request a refund. Boxes forming part of a subscription may not be refunded, please see our subscription terms above.
All of our prices are inclusive of delivery to the UK mainland
We cannot accept any liability for any loss or damage to goods purchased on this website once they have been delivered in accordance to the given delivery instructions. Delivery times may vary and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. It is essential that the given address is accurate. If it is not, the delivery of any replacement items will need to be covered by the buyer. We cannot accept any loss or damage caused by incorrect or inaccurate delivery information given to us.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law http://treatyourshelves.co.uk and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms, express or implied, and shall not be liable for any loss or damages whatsoever which may occur from the use of information contained in any of the materials found on this website.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with http://treatyourshelves.co.uk and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to http://treatyourshelves.co.uk.
You agree to indemnify, defend and hold harmless http://treatyourshelves.co.uk, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
http://treatyourshelves.co.uk shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints at .
We will only market to you if you have accepted our request to do this. To opt out of marketing emails, please let us know at
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and http://treatyourshelves.co.uk. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of http://treatyourshelves.co.uk.
These Terms and Conditions and any dispute, controversy, proceedings or claim of whatever nature arising out of or in anyway relating to these Terms and Conditions (including any non contractual disputes or claims) shall be governed by and construed in accordance with English law.